Responsible Gambling

We take responsible gambling seriously and want every player to enjoy controlled, safe play. We provide clear tools and guidance so you can manage your activity, limit risks and get help if gambling stops being fun. Our approach is practical and player‑focused: prevention first, support where needed.

Player protection principles

We aim to protect customers by promoting responsible choices and making control tools easy to use. That includes clear information about limits, fast access to account controls and prompt support if you ask for help. Please note we are not part of the UK national GamStop self‑exclusion scheme; however we still offer a full range of in‑site controls and will assist any player who needs them.

Activity-control tools

Use the following measures to pace your play and reduce harm.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you put into your account. Limits can be increased only after a cooling‑off period to prevent impulse changes.

Loss limits

Apply loss limits to cap net losses over a chosen period. These are useful when you want to restrict how much you can lose in a session, day or week.

Time limits and session controls

Activate session timers and reality checks that remind you how long you have been playing. You can also set automatic log‑out periods or take short account breaks when needed.

Self‑exclusion and account breaks

Choose a temporary self‑exclusion period or request a longer exclusion if you need an extended break. We will close access and block logins for the duration you select, and we can outline next steps for returning safely, including a reactivation process where appropriate.

How to apply controls

Most tools are available in your account settings under Responsible Gambling. If you prefer, contact our support team via live chat or email and we will apply or adjust limits for you. For stronger measures, our team can explain cooling‑off periods and the formal self‑exclusion process.

Signs of problematic behaviour

Watch for warning signs and act early. Common indicators include:

• Chasing losses or increasing stakes after losing
• Playing longer than intended or missing other commitments
• Borrowing money or using funds meant for essentials
• Feeling anxious, secretive or defensive about gambling

Tips for staying in control

• Set and stick to deposit and loss limits
• Use session timers and take regular breaks
• Only gamble with money you can afford to lose
• Avoid gambling when upset, stressed or under the influence
• Talk to someone you trust about any concerns

Professional help and support organisations

If you or someone close to you needs further help, contact recognised support services such as GamCare and BeGambleAware. These organisations offer free, confidential advice, self‑assessment tools and counselling. You can also speak to your GP or local health services for additional support. If you need help setting limits or arranging self‑exclusion, contact our support team and we will assist you promptly.