User Privacy Policy

This Privacy Policy explains how Yeti Win collects, uses and protects personal information when you register, play or otherwise use our services. We take privacy seriously and aim to be clear about the data we hold, why we process it and the options you have to manage your information.

Types of data we collect

We collect a range of information to operate accounts, process payments and maintain secure services. This includes personal data, technical data and transactional data.

Personal data

Personal data covers information you provide directly, such as your name, email address, date of birth, contact details, identification documents supplied for verification, and payment method details when you make deposits or withdrawals.

Technical data

Technical data includes your IP address, device and browser information, log files, operating system, and information about how you use our site and apps. This helps us improve service performance and detect suspicious activity.

Transactional data

Transactional data relates to account activity and payments, including deposits, withdrawals, wagers, game history, bonus use, currency and transaction timestamps. This data is used for account management, fraud prevention and regulatory compliance.

How we use your information

We use your data to create and manage your account, process transactions, verify your identity, comply with legal obligations, detect and prevent fraud, provide customer support and improve our services. We may also use aggregate or anonymised data for analytics and operational planning.

Data protection practices

We store personal data on secure systems and use industry-standard technical measures such as encryption and secure protocols to protect data in transit and at rest. Access to personal data is restricted to authorised staff and third parties that provide services on our behalf and are bound to protect your information.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, measure site performance and tailor content. You can manage cookie settings in your browser, and our cookie banner provides options to accept or reject non-essential cookies.

User rights

You have rights to access the personal data we hold about you, correct inaccuracies, object to certain processing, and request erasure where applicable. You may also request restriction of processing or portability of your data subject to legal and security requirements.

Access, correction and deletion of data

You can view and update much of your account information from your account settings. For identity documents, deletion requests, or to exercise other rights, please contact [email protected]. We will respond to verified requests in line with applicable data protection requirements.

Information sharing and third parties

We share information with payment processors, identity verification providers, fraud prevention services and other third parties necessary to provide our services. All partners are required to maintain appropriate safeguards and only process data for permitted purposes.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify account holders by email or via prominent notice on the site. Continued use of our services after updates means you accept the revised policy.